Revolution Payment Systems

Merchant FAQs

Q: “What if I never use coupons for my business, even those on the internet or on text messaging?”
Q: “I already have an email list. Can this work with my email?
Q: “What if I don’t want to commit to anything.”
Q: “I don’t want to be a nuisance or spam my customers.”
Q: “How many people will respond?”
Q: “What if I’m not technical?”
Q: “I don’t want the same customer reusing the same coupon.”
Q: “Why is this good way to advertise?”
Q: “What other companies are using text message (SMS) marketing?”
Q: “Why can’t I just compile a list of customers myself and send out coupons from my phone – I don’t need you guys.”
Q: “Why doesn’t SS include the industry mandated ‘opt out’ instructions (Reply STOP to cancel) in its’ offer messages?”
Q: “Do merchants have to pay for the monthly reminder message?”

Merchant FAQs Answered

Q: “What if I never use coupons for my business, even those on the internet or on text messaging?”
A: That’s ok. The service can be used for announcements like “Join us for Monday night football,” or “Mother’s Day reservations are now being accepted,” or “New menu items.” Since text messages are delivered and read within minutes you can even remind customers to stop by on the way home.

Q: “I already have an email list. Can this work with my email?
A: Email is good for certain situations. However, it doesn’t offer the immediacy of texting or the ability to reach customers when they are out. Since most people carry their phone with them everywhere you are sure to reach them. In addition, RPS Reward/Coupon program  is complementary to email. We provide a “sign up” link for your email or web site. Then, customers who receive your email or visit your web site can easily sign up for the text program.

Q: “What if I don’t want to commit to anything.”
A: There are no long term contracts and you decide whether or not it is working for you.

Q: “I don’t want to be a nuisance or spam my customers.”
A: Mobile marketing is a regulated industry. We offer certified text messaging that adheres to strict guidelines established by the cell phone companies. These guidelines ensure that customers “opt-in” and can easily “opt-out” if they do not want to receive any more messages. We will never spam..

Q: “How many people will respond?”
A: Well, that depends on the number of text offers sent. On average our customers have about 12% redemption rate, which is more than double any other form of advertising. And you get customers fast because you’re delivering the offer right to their pocket!

Q: “What if I’m not technical?”
A: That’s O.K. Revolution Payment Systems  mobile coupons and mobile rewards are very easy to use, especially our ‘Set and Forget’ program. We’ll help create your first mobile deals. Then the program runs itself. If you want to send out a special offer immediately, we’ll teach you how to do that too!

Q: “I don’t want the same customer reusing the same coupon.”
A: You have two options. First, you can use a short-term expiration such as a few hours or “today only.” Additionally, with Revolution Payment Systems mobile marketing you can include a coupon code in the message which can be entered into any standard credit card terminal for easy mobile coupon redemption.

Q: “Why is this good way to advertise?”
A: There are many reasons. Let us give you two. First, your offers are delivered and read quickly. Most text messages are read within 5 minutes of being sent. Unlike the newspaper or direct mail, you don’t need to wait for it to be printed then delivered. So, if you’re having a slow day, you can quickly send out a coupon to encourage customers to come in. The second reason is your customers don’t have to clip your paper offers or remember to bring them. Everyone remembers to bring their phone!

Q: “What other companies are using text message (SMS) marketing?”
A: Pepsi, Domino’s, Burger King, Doritos, Pizza Hut, McDonalds, Chevrolet, CBS, Wendy’s, most local sports teams and many more.

Q: “Why can’t I just compile a list of customers myself and send out coupons from my phone – I don’t need you guys.”
A: Well, first you would be breaking the law. All text message marketing on cell phones must be conducted through an authorized company like RPS. Of course there are other text marketing companies. However, we’ve spent a lot of time fine tuning the system to make it easy for your customers to sign up and for you to send them mobile deals. Plus, our text messaging program is certified and uses a dedicated short code. This means your text message marketing program is not at risk of being shurt down by carriers for non-compliance with industry rules. This is your chance to try it risk free!

Q: “Why doesn’t Revolution Payment Systems  include the industry mandated ‘opt out’ instructions (Reply STOP to cancel) in its’ offer messages?”
A: Because a text message can only have 160 characters, each character is valuable! Instead of including ‘opt out’ instructions in every message, Street Savings uses a monthly reminder message that provides ‘opt out’ instructions to subscribers. By using this carrier approved notification method, RPS is able to preserve all 160 characters for our merchants’ marketing message. Competitive vendors who include ‘opt out’ instructions in each message only have 140 characters available for a merchants’ offer.

Q: “Do merchants have to pay for the monthly reminder message?”
A: No. Revolution Payment Systems provides this at no charge to the merchant.

Consumer FAQs Answered

Q: “How do you redeem coupons?”
A: Show the text message offer to the employee OR key in the unique code from the message into the credit card terminal or point of sale system.

Q: “Aren’t only teenagers are using text message marketing?”
A: People aged 25 to 40 are the fastest growing demographic for text messaging. Millions of adults use text messaging every day, and the numbers are growing.

Q: “Is this too new for me?”
A: Well, it may sound new but the truth is that over 4 billion text messages are sent EVERY day. It is a proven way to communicate and a brand new way to promote your business.

Q: “What if I never text message?”
A: If you’re like everybody else you may have had your doubts about the internet several years ago. Now it’s commonplace. This is definitely the next wave of advertising.

Q: “Is this spam?”
A: No. This is a completely opt-in service. It’s easy to stop. Just reply “stop” to any message.